For the latest thinking and opportunities for digital transformation in key sectors, take a look at our frequent White Papers based on specially commissioned research and interviews from leading industry figures.
Connecting to the Connected Traveller
BIO examines how brands can stay relevant to – and valued by – today's travellers.
The Future of Auto
Engaging tomorrow’s car buyers in the experience-led economy.
DIVERSIFY OR DIE?
WHY TELCOS NEED TO TRANSFORM TO SURVIVE
The tech revolution is demanding sweeping changes across the telecom sector – it’s a focus on customer experience that will determine whether or not the big incumbents can stay relevant. In this BIO telco sector snapshot, we reveal findings of our recent consumer survey and suggest three areas telcos should focus on to meet the changing demands and needs of modern customers.
DIGITAL TRANSFORMATION: REBIRTH OF THE ORGANISATION
This white paper explores how B2C organisations are implementing digital transformation and establishing a customer experience focus that will position them for success.
How service design is helping brands take over the world
There’s a service revolution going on. This White Paper looks at the consumer trends driving change and provides a blueprint for developing best-in-breed services.
The Return of the High Street: How Technology Has Created a New Future For Retailers
Find out what retailers need to consider to become profitable enterprises in a future digitally-integrated physical retail world.
From connected products to smart lives: are you ready for a revolution?
Smart connected technology is transforming our lives. The opportunities of a networked world are discussed here by leading experts in the field.
The future retail bank: evolving at speed in a new digital world
Retail banking is being challenged by Fintech newcomers. This White Paper explores the opportunities and threats facing the traditional banking sector.