News & Views
BIO is often in the news for our work as Digital Change Agents®. From the broadsheets to Bloomberg and from our whitepapers to special events, you’ll find all the latest stories, comments and conversations here.
Driving Change in the Travel Experience
How customer needs are shaping the future customer experience in travel
What’s new in 2019? Digital transformation in telecoms
Where’s digital transformation at in the telecoms sector of 2019? Our CEO Peter Veash explores the three trends that will redefine the customer experience.
How can big telco brands improve with digital transformation?
Customers relentlessly show an extremely high demand for customer experience excellence. How can telcos make the most effective use of digital transformation to redefine the way customers experience their services?
Flying high: How transforming airline catering & lounges can take customer experience to the next level
Redefining customer experiences in the travel sector is a fashionable subject. But how does it apply to in-flight catering services and airport lounges? Read our thoughts on future-proofing airline catering and logistics providers to create world-class experiences.
BIO explores the blockers and solutions to pharma’s digital transformation over breakfast
BIO’s recent survey shows almost 60% of people believe pharma manufacturers care more about their profits than their patients. So we invited a number of high-profile pharma experts over for breakfast to discuss the challenges of digital transformation and how we can use service design to regain patients’ and HCPs’ trust.
Why telecoms must shift their focus to omnichannel management
Our CEO Peter shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
Rebuilding meaningful healthcare provider relationships
In a recent article for PharmaTimes, our Head of Strategy Stu Whyte and Head of CX Veronica Naguib share their insight on why (and how) pharmaceutical brands can evolve their value proposition and rebuild meaningful relationships with HCPs and patients.
BIO talk travel tech and best-in-class experiences over breakfast
Traveller expectations have changed massively in the last decade, with tech giants like Google and travel trailblazers like Airbnb redefining what customers demand from the big travel incumbents. Our recent travel breakfast event played host to some of the biggest global travel brands to explore how businesses can deliver services that meet modern travellers’ needs.