Chep
Helping the world’s leading logistics and distribution company stay ahead of their rivals – both now and in the future.
DIGITAL TRANSFORMATION
What Is Digital
Transformation?
Digital transformation describes an organisation making a fundamental change from its current state to one in which digital technology is integrated into all areas of the business, improving operational efficiency and delivering value to customers.
It’s also a cultural change, a shift in mindset where the whole company supports a new way of thinking. After digital transformation, change is constant, experimentation is built into the business model, and ‘failing fast’ is seen as essential to the learning process.
HOW CAN DIGITAL TRANSFORMATION HELP?
We can change the way your business thinks and behaves long-term in order to combat the threat of digital disruption.
Giving you not just a vision but also a roadmap for the future, we can look at everything from operations to technology to culture – this is essential if transformation is to be genuine, long-term and successful.
We will work with you as the business transforms into one that is efficient, customer-centric and thriving through continuous change.
REAL WORLD DIGITAL Transformation
Real-World Digital Transformation
Some of the businesses we’ve helped transform
Helping the world’s leading logistics and distribution company stay ahead of their rivals – both now and in the future.
Create a vision of the future and show what digital transformation could mean for their members and their business.
Breathing new life into Hibu by changing the company’s proposition to small businesses and giving them a new digital role.
Our Industry Expertise
We were named Financial Services Forum Agency of the Year for our work with Leeds Building Society, TSB, Premium Credit, CMC Markets and more
New ideas and driving engagement for high street names like Halfords, Reiss and Bowers & Wilkins
Creating new customer experiences for British Airways and Haven Holidays to increase loyalty and satisfaction
HOW WE DO IT
We use hands-on techniques to get to the heart of what customers want and businesses need
BIO HIVE
In our three and five-day vision workshops we co-locate with clients and customers to share perspectives and create truly customer-centric innovation.
AGILE
Our agile methods have many client benefits – quicker speed-to-market, greater visibility, higher quality results, less risk and better cost control.
CXF
To understand customers we create a customer experience framework using a range of methods including personas, journey maps and user diaries.
UCD
We build new innovations around the user, testing throughout the process and iterating our ideas until users can meet goals almost effortlessly.
What we are thinking
What we're thinking
Read our latest insights, thoughts and conversations
In The Press
5 Min Read
Our CEO Peter has been named the Most Influential Person in the industry in Econsultancy’s 2018 Top 100 Digital Agencies report.
Blog
7 Min Read
Where’s digital transformation at in the telecoms sector of 2019? Our CEO Peter Veash explores the three trends that will redefine the customer experience.
Blog
5 Min Read
BIO explores what 2018 brought for Monzo and GSK, and how companies can learn from these examples of customer experience and digital transformation excellence whatever their sector.
Get In Touch
Come and see us for a coffee, a peek at our cool offices and a chat about new business & digital transformation.